Get rid of support AI

Please turn off the AI in your support platform. When I create a case, the AI responds first, and it's never accurate. Today, I asked a specific question about an issue in Employer on the GO and it gave me a response for EOD that wasn't applicable. If it were accurate I could tolerate it, but it's so bad. I have to keep clicking refresh just so I can type in "ask a person" to actually get some help. Please remove this barrier from getting your customers the support they need.